Confirmed Sales Customer
This has been a bittersweet experience. I thoroughly love my lease and Jonathon Montes has been great. Also Octavio. But Iļæ½ļæ½ļæ½m a bit disappointed with a few things. First, Peter Lee tried some underhanded tactics that I didnļæ½ļæ½ļæ½t appreciate. He tried to question my intelligence and I found that very offensive. Second, right off the lot I discovered that the turn signal doesnļæ½ļæ½ļæ½t return to center. Itļæ½ļæ½ļæ½s been an ordeal to get it corrected. Iļæ½ļæ½ļæ½m now waiting on the part. Iļæ½ļæ½ļæ½ve had to drive back and forth, take time off from work, and the issue still hasnļæ½ļæ½ļæ½t been resolved. I love 15 miles away so itļæ½ļæ½ļæ½s been quite an inconvenience on myself and my family. I just feel like the ball has been dropped a few times and Iļæ½ļæ½ļæ½d like to find a suitable resolution. Please reach out and we can have a deeper conversation about the little things that matter in regards to securing a customer for life or losing one.
Armando A.
LOS ANGELES,
CA
Business Response
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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